Question 1

Are you Gas Safe? Do you hold any other accreditations?

Accepted Answer

Yes, our Gas Safe registration number is 231546Accreditations include;APHC Licenced MemberG3 Unvented hot water storage systemsWRAS - Water RegulationsLCL AwardsCity & Guilds CSCS RPHC engages in continuous professional development so contact us if you have any queries.

Question 2

What areas do you cover?

Accepted Answer

Based in Bedford, we primarily serve projects within a 50-mile radius, routinely covering:- Bedfordshire- ⁠Hertfordshire- ⁠Buckinghamshire- ⁠Northamptonshire- ⁠Oxfordshire- ⁠Areas within the M25Working further afield? Our team frequently travels beyond our core region depending on the scale and needs of the project. Please don’t hesitate to contact us to discuss your specific requirements.

Question 3

Do you provide any warranty?

Accepted Answer

All of our plumbing and heating installations carry a standard 1-year parts and labour guarantee, unless explicitly stated otherwise in your quotation.However, because we use premium products from leading industry manufacturers, many of our installations qualify for significantly extended manufacturer warranties at no extra cost to you. Common examples include:Boilers: Typically covered by a 5, 7, 10 or 12-year manufacturer warranty, depending on the specific make and model.Heat Pumps: Most manufacturers offer 5 years, some extending to  7, or 10 years.Unvented Hot Water Cylinders: Often feature an impressive 25-year manufacturer warranty.This is subject to manufacturers terms and conditions.

Question 4

Do you offer 24/7 emergency services?

Accepted Answer

No, we don't provide a dedicated emergency breakdown service.Our reputation is built on delivering high-quality plumbing and heating work, and we believe that lasting repairs shouldn't be compromised by the limited availability of parts and materials outside normal working hours. Rather than offering a service that may fall short of our standards, we focus on providing repairs that are completed thoroughly and correctly.On the occasions we're able to assist outside of normal working hours, our first priority is always your safety and the protection of your property. We'll make the situation safe, minimise any immediate risk, and, where necessary, arrange a return visit to complete the permanent repair once the appropriate parts and materials are available.If you smell gas, want to report a gas leak or require gas emergency services, there’s a free, 24-hour National Gas Emergency Helpline you can call. 0800 111 999

Question 5

Do you work on commercial installations?

Accepted Answer

Yes, we do.We have extensive experience working on a wide range of commercial plumbing and heating systems, from complete installations and plant rooms to commercial gas systems, boosted water solutions, hydraulic separation, and Legionella risk management and testing.We also hold all the relevant certifications required to carry out commercial work safely and to current industry standards.If you have a commercial project or would like to discuss your requirements, please don't hesitate to get in touch. We'll be happy to answer any questions and advise on the best solution for your project.

Question 6

Do you offer finance?

Accepted Answer

This is something we are currently working on...Check back soon!

FAQs